Terms and Conditions

GENERAL TERMS AND CONDITIONS (GTC)

www.mentes.market – effective from this date: 2025-08-22

Preamble

Welcome to our website! Thank you for honoring us with your trust through your purchase!

These webshop GTC were created with the Fogyasztó Barát (Consumer Friendly) GTC generator.

If you have any questions regarding these General Terms and Conditions, the use of the website, individual products, or the purchasing process, or if you wish to discuss an individual requirement with us, please contact our staff at the contact details provided!

Imprint: Data of the Service Provider (Seller, Enterprise)

Name: NATAGO SWEET Korlátolt Felelősségű Társaság

Registered office: 2092 Budakeszi, Fő utca 232.

Mailing address: 2092 Budakeszi, Fő utca 232.

Registering authority: Registered in the registry of the Court of Registration of the Budapest-Capital Regional Court

Company registration number: 13-09-160978

Tax number: 24212456-2-13

Representative: Patricia Winkler, Managing Director (executive officer)

Phone number: +36204526692

E-mail: info@mentesdelikat.hu

Website: http://www.mentesdelikat.hu

Bank account number: 10700031-49737509-06492827

Hosting Provider Data

Name: Vitarex Stúdió Kft.

Registered office: Budapest, Aladár u. 17 Fsz. 1, 1016

Contact: (06 1) 466 7404

Website: https://vitarex.hu/

Definitions

Goods: movable property listed in the Website’s offer and intended for sale on the Website, including goods incorporating digital elements

Goods incorporating digital elements: any movable property that incorporates or is interconnected with digital content or a digital service in such a way that the absence of that digital content or digital service would prevent the goods from performing their functions

Digital content: data produced and supplied in digital form

Parties: the Seller and the Buyer collectively

Consumer: a natural person acting outside the scope of their profession, independent occupation, or business activity

Consumer contract: a contract where one of the parties qualifies as a consumer

Functionality: the ability of the goods incorporating digital elements, digital content, or digital service to perform their functions having regard to their purpose

Manufacturer: the producer of the Goods, the importer bringing the Goods into the European Union in the case of imported Goods, and any person presenting themselves as a manufacturer by affixing their name, trademark, or other distinguishing mark to the Goods

Interoperability: the ability of the goods incorporating digital elements, digital content, or digital service to function with hardware or software different from those with which goods, digital content, or digital services of the same type are normally used

Compatibility: the ability of the goods incorporating digital elements, digital content, or digital service to function with hardware or software with which goods, digital content, or digital services of the same type are normally used, without the need to convert the goods, digital content, or digital service

Website: this website, which serves for concluding the contract

Contract: the sales contract concluded between the Seller and the Buyer using the Website and electronic mail

Durable medium: any instrument which enables the consumer or the enterprise to store information addressed personally to them in a way accessible for future reference for a period of time adequate for the purposes of the information, and which allows the unchanged reproduction of the information stored

Means of distance communication: any means which may be used for making a contract declaration in the absence of the simultaneous physical presence of the parties, for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, press advertisements with order forms, catalogues, telephones, faxes, and internet access devices

Distance contract: any consumer contract concluded between a consumer and an enterprise under an organized distance sales or service-provision scheme without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded

Enterprise: a person acting within the scope of their profession, independent occupation, or business activity

Buyer/You: the person making a purchase offer through the Website and concluding the contract

Seller: The person making an invitation to treat through the Website and concluding the contract

Warranty (Jótállás): In the case of contracts concluded between a consumer and an enterprise (hereinafter: consumer contract), according to the Civil Code,

the guarantee undertaken for the performance of the contract, which the enterprise voluntarily undertakes for proper performance beyond its statutory obligation or in the absence thereof, as well as
the mandatory warranty based on legislation

Purchase Price: the consideration payable for the Goods and for the supply of digital content.

Relevant Legislation

The Contract is governed by the provisions of Hungarian law, and in particular the following laws apply:

Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
Act V of 2013 on the Civil Code
Government Decree 151/2003 (IX.22.) on the Mandatory Warranty for Durable Consumer Goods
Decree 10/2024 (VI.28.) of the Ministry of Justice on Determining the Scope of Durable Consumer Goods Subject to Mandatory Warranty
Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts Between Consumers and Businesses
Decree 19/2014 (IV.29.) of the Ministry for National Economy on the Procedural Rules for Processing Warranty and Guarantee Claims for Goods Sold Under a Contract Between a Consumer and a Business
Act LXXVI of 1999 on Copyright
Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Government Decree 373/2021 (VI. 30.) on the Detailed Rules of Contracts between a Consumer and a Business for the Sale of Goods, the Supply of Digital Content and the Provision of Digital Services

Scope of the GTC

The content of the contract concluded between us is determined—in addition to the provisions of applicable mandatory legislation—by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of both you and us, the conditions for the conclusion of the contract, performance deadlines, shipping and payment terms, liability rules, as well as the conditions for exercising the right of withdrawal.

Technical information necessary for using the Website that is not contained in these GTC is provided by other information available on the Website.

Language and Form of the Contract

The language of the contracts falling under the scope of these GTC is Hungarian.

Contracts falling under the scope of these GTC do not qualify as written contracts, and the Seller does not file them.

Prices

Prices are indicated in HUF and include 18% or 27% VAT. The possibility that the Seller may modify prices for business policy reasons cannot be excluded. Price modifications do not apply to contracts that have already been concluded. If the Seller has indicated a price incorrectly, and an order has been received for the Goods, but a contract has not yet been concluded between the parties, the Seller shall proceed according to the “Procedure in case of incorrect price” section of the GTC.

Procedure in case of incorrect price

An obviously incorrectly indicated price shall be deemed to include:

a 0 HUF price,
a price reduced by a discount, but incorrectly indicated compared to the correct percentage discount shown next to the correct original price (e.g., in the case of a 1000 HUF Good, alongside the indication of a 20% discount, the Good is incorrectly offered for 500 HUF based on an erroneous calculation instead of the correct 800 HUF, not reduced according to the percentage).

In addition to the above, an obviously incorrect price is one where the consumer could have recognized its incorrect nature with the care and diligence generally expected in the given situation, taking into account consumer behavior as defined in Section 4(1) of Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers.

In the event of an incorrect price being displayed, the Seller offers the opportunity to purchase the Goods at the true price, in possession of which information the Buyer may decide whether to order the Goods at the true price or decline this opportunity, in which case no contract is concluded between the Parties.

Complaint Handling and Legal Enforcement Options

The consumer may submit a warranty for defects, product warranty, or guarantee claim regarding the Goods, or an objection aimed at terminating an individual injury of rights or interests relating to the conduct, activity, or omission of the Seller or a person acting in the interest or on behalf of the Seller in direct connection with the distribution or sale of goods to consumers (a consumer complaint under the Consumer Protection Act – Fgytv.), through the following contact details and methods:

In person, verbally at the following address: 2092 Budakeszi, Fő utca 232.

Customer Service opening hours:
Monday: 08:30-09:30
Tuesday, Wednesday, Thursday, Friday, Saturday: closed
Sunday: closed

In writing via the following website: http://www.mentesdelikat.hu
In writing via the following email address: info@mentesdelikat.hu
In writing by post: 2092 Budakeszi, Fő utca 232.

The Seller is obliged to handle the consumer’s warranty for defects, product warranty, or guarantee claim not according to the rules on consumer complaint handling under the Consumer Protection Act, but according to separate legislation.

The consumer may communicate their complaint under the Consumer Protection Act—which is an objection aimed at terminating an individual injury of rights or interests relating to the conduct, activity, or omission of the enterprise or a person acting in the interest or on behalf of the enterprise in direct connection with the distribution or sale of goods to consumers, with the exception of warranty for defects, product warranty, or guarantee claims—to the enterprise verbally or in writing.

The Seller shall inspect verbal complaints immediately and remedy them as necessary. If the consumer does not agree with the handling of the complaint, or if the immediate inspection of the complaint is not possible, the Seller shall immediately take minutes of the complaint and its position regarding it, and hand over a copy of it to the consumer locally in the case of a verbal complaint communicated in person, or send it to the consumer at the latest within 30 days—in accordance with the rules applicable to written complaints—simultaneously with the substantive response in the case of a verbal complaint communicated by phone or using another electronic communications service. The minutes taken on the complaint must contain the following:

the consumer’s name, residential address, or electronic mailing address,
the place, time, and method of submitting the complaint,
a detailed description of the consumer’s complaint, a list of documents, records, and other evidence presented by the consumer,
a statement by the enterprise on its position regarding the consumer’s complaint, provided that immediate inspection of the complaint is possible,
the signature of the person taking the minutes and—with the exception of a verbal complaint communicated by phone or using another electronic communications service—the consumer,
the place and time of taking the minutes,
the unique identification number of the complaint in the case of a verbal complaint communicated by phone or using another electronic communications service, and
a warning that if the consumer fails to provide the data set out in points (a) and (c) during the recording of the minutes or refuses to sign the minutes, the Seller shall omit the application of the response rules applicable to written complaints when handling the verbal complaint

If the consumer fails to provide the data set out in points (a) and (c) above during the communication of the verbal complaint or refuses to sign the minutes, the enterprise is not obliged to proceed according to the response rules applicable to written complaints when handling the verbal complaint.

The Seller is obliged to provide a substantive written response to written complaints in a verifiable manner within thirty days of receipt—unless directly applicable EU legislation provides otherwise—and take measures to communicate it. The Seller must provide reasons for its position rejecting the complaint. In case of rejection of the complaint, the Seller is obliged to inform the consumer in writing about which authority or conciliation body procedure they may initiate with their complaint—according to its nature. The information must also contain the headquarters, telephone number, internet address, and mailing address of the competent authority or the conciliation body of the consumer’s residential address, place of stay, or registered office, and whether the Seller has made a general declaration of submission.

If the Seller provides an electronic interface or form for reporting a written complaint, it is obliged to immediately confirm the receipt of the written complaint to the electronic mailing address provided by the consumer.

The Seller is obliged to retain the minutes taken on the verbal complaint or the written complaint, as well as a copy of its substantive response to the complaint, for three years, and present it upon the call of the inspecting authority.

If any potential consumer dispute between the Seller and the consumer is not resolved during negotiations, the following legal enforcement options are available to the consumer:

Consumer Protection Procedure

Filing a complaint is possible with the consumer protection authorities. If a consumer perceives an infringement of their consumer rights, they are entitled to submit a complaint to the consumer protection authority having territorial jurisdiction according to their residence. Following the assessment of the complaint, the authority decides on conducting a consumer protection procedure. First-instance consumer protection authority tasks are performed by the capital and county government offices competent according to the consumer’s residence; their contact details can be found here:

Budapest Capital Government Office, Consumer Protection Department Address: 1117 Budapest, Prielle Kornélia utca 4/b. E-mail: fogyasztovedelem@bfkh.gov.hu Phone number: (1) 450-2598 Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: Territory of Budapest Capital	Pest County Government Office, Consumer Protection Department Address: 1072 Budapest, Nagy Diófa u.10-12. E-mail: fogyved@pest.gov.hu Phone number: 06 1 459 4843 Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: Pest County

Bács-Kiskun County Government Office, Consumer Protection Division Address: 6000 Kecskemét, Szent István krt. 19/A. Mailing address: 6001 Kecskemét, Pf. 189. E-mail: fogyasztovedelem@bacs.gov.hu Phone number: 06 76 795 710 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Bács-Kiskun County	Baranya County Government Office, Consumer Protection Division Address: 7630 Pécs, Hengermalom u. 2. Mailing address: 7630 Pécs, Hengermalom u. 2. E-mail: fogyasztovedelem@baranya.gov.hu Phone number: 06 72 795 398 Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Baranya County

Békés County Government Office, Consumer Protection Division Address: 5600 Békéscsaba, József Attila u. 2-4. Mailing address: 5600 Békéscsaba, József Attila u. 2-4. E-mail: fogyved@bekes.gov.hu Phone number: +36 66 546 150 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Békés County	Borsod-Abaúj-Zemplén County Government Office, Consumer Protection Division Address: 3527 Miskolc, József Attila u 20. E-mail: fogyasztovedelem@borsod.gov.hu Phone number: 06 46 795 779 Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction: Borsod-Abaúj-Zemplén County

Csongrád-Csanád County Government Office, Consumer Protection Division Address: 6722 Szeged, Rákóczi tér 1. Mailing address: 6722 Szeged, Rákóczi tér 1. E-mail: fogyasztovedelem@csongrad.gov.hu Phone number: 06 62 680 532 Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Csongrád-Csanád County	Fejér County Government Office, Consumer Protection Division Address: 8000 Székesfehérvár, Honvéd utca 8. E-mail: fogyved@fejer.gov.hu Phone number: +36 22 501 751 Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Fejér County

Győr-Moson-Sopron County Government Office, Consumer Protection Division Address: 9022 Győr, Türr István utca. 7. E-mail: fogyasztovedelem@gyor.gov.hu Phone number: +36 96 795 950 Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Győr-Moson-Sopron County	Hajdú-Bihar County Government Office, Consumer Protection Division Address: 4025 Debrecen, Széchenyi utca 46. Mailing address: 4025 Debrecen, Széchenyi utca 46. E-mail: fogyasztovedelem@hajdu.gov.hu Phone number: 06 52 533 924 Fax: 06 52 504 105 Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Hajdú-Bihar County

Heves County Government Office, Consumer Protection Division Address: 3300 Eger, Kossuth L. u. 9. Mailing address: 3301 Eger, Pf. 216. E-mail: fogyved@heves.gov.hu Phone number: 06 (36) 515-469 Fax: 06 (36) 516-040 Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Heves County	Jász-Nagykun-Szolnok County Government Office, Consumer Protection Division Address: 5000 Szolnok, Indóház u. 8. E-mail: jasz.fogyved@jasz.gov.hu Phone number: 56/795-165 Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction: Jász-Nagykun-Szolnok County

Komárom-Esztergom County Government Office, Consumer Protection Division Address: 2800 Tatabánya, Bárdos László utca 2. E-mail: fogyasztovedelem.meff@komarom.gov.hu Phone number: (34) 309-303 Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Komárom-Esztergom County	Nógrád County Government Office, Consumer Protection Division Address: 3100 Salgótarján, Karancs út 54. E-mail: fogyved@nograd.gov.hu Phone number: 06 32 511 116 Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Nógrád County

Somogy County Government Office, Consumer Protection Division Address: 7400 Kaposvár, Vásártéri út 2. E-mail: fogyasztovedelem@somogy.gov.hu Phone number: 06 82 510 868 Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Somogy County	Szabolcs-Szatmár-Bereg County Government Office, Consumer Protection Division Address: 4400 Nyíregyháza, Hatzel tér 10. Mailing address: 4401 Nyíregyháza, Pf. 77. E-mail: fogyasztovedelem@szabolcs.gov.hu Phone number: 06 42 500 694 Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Szabolcs-Szatmár-Bereg County

Tolna County Government Office, Consumer Protection Division Address: 7100 Szekszárd, Kiskorzó tér 3. E-mail: fogyasztovedelem@tolna.gov.hu Phone number: (74) 795-385 Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Tolna County	Vas County Government Office, Consumer Protection Division Address: 9700 Szombathely, Wesselényi u. 7. Mailing address: 9702 Szombathely, Pf. 24. E-mail: fogyasztovedelem@vas.gov.hu Phone number: +36/70-705-1435 Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Vas County

Veszprém County Government Office, Consumer Protection Division Address: 8200 Veszprém, Kistó utca 1. Mailing address: 8200 Veszprém, Kistó utca 1. E-mail: fogyasztovedelem@veszprem.gov.hu Phone number: +36 88 550 510 Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Veszprém County	Zala County Government Office, Consumer Protection Division Address: 8900 Zalaegerszeg, Pintér Máté u. 22. Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22. E-mail: fogyasztovedelem.zala@zala.gov.hu Phone number: +36 92 510 530 Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Zala County

Court Proceedings

The customer is entitled to enforce their claim arising from a consumer dispute before a court in civil proceedings pursuant to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Board Proceedings

If we reject your consumer complaint, you are entitled to turn to the competent Conciliation Board of your residence, place of stay, or registered office, or the Conciliation Board indicated by you in your application. A prerequisite for initiating Conciliation Board proceedings is that the consumer attempts to settle the dispute directly with the enterprise concerned.

The Conciliation Board—unless the consumer requests a personal hearing—holds the hearing online without personal presence, using electronic devices that provide simultaneous audio and visual transmission (hereinafter: online hearing).

The enterprise is subject to an obligation of cooperation in Conciliation Board proceedings, within the framework of which we are obliged to send our written response to the Conciliation Board within the deadline upon the call of the Conciliation Board. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the enterprise is obliged to ensure the participation of a person authorized to negotiate a settlement at the hearing. A representative of the enterprise authorized to negotiate a settlement is obliged to participate online in the online hearing. If the consumer requests a personal hearing, the enterprise’s representative authorized to negotiate a settlement is obliged to participate in the hearing at least online.

The Seller has not made a general declaration of submission to a conciliation board.

More information about Conciliation Boards is available here: https://www.bekeltetes.hu

Contact details of territorially competent Conciliation Boards:

Budapest Conciliation Board Seat: Budapest Territorial jurisdiction: Budapest Contact: Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Mailing address: 1253 Budapest, Pf.:10. Phone number: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu	Baranya County Conciliation Board Seat: Pécs Territorial jurisdiction: Baranya County, Somogy County, Tolna County Contact: Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154 E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board Seat: Miskolc Territorial jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County Contact: Address: 3525 Miskolc, Szentpáli u. 1. Phone number: 06-46-501-091 E-mail: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu	Csongrád-Csanád County Conciliation Board Seat: Szeged Territorial jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County Contact: Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62/549-392 E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu

Fejér County Conciliation Board Seat: Székesfehérvár Territorial jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County Contact: Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone number:06-22-510-310 E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu	Győr-Moson-Sopron County Conciliation Board Seat: Győr Territorial jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County Contact: Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217 E-mail: bekelteto.testulet@gymsmkik.hu Website: bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board Seat: Debrecen Territorial jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County Contact: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710, +36 52 500 745 E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu	Pest County Conciliation Board Seat: Budapest Territorial jurisdiction: Pest County Contact: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone number: 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Website: panaszrendezes.hu

Conciliation Board Proceedings for Persons Not Qualifying as Consumers

Based on the Consumer Protection Act, civil society organizations, ecclesiastical legal persons, condominiums, and housing cooperatives acting for purposes outside their independent profession and economic activity, which buy, order, receive, use, or utilize goods, or are recipients of commercial communications or offers related to goods, qualify as consumers for the purposes of Conciliation Board proceedings.

The Conciliation Board is entitled to check and examine the existence of consumer status. The rules governing the Conciliation Board apply to the procedural rules.

Consumer Friendly Reviews

We inform Buyers that the Seller uses the Consumer Friendly review system on its Website. The review system allows for the evaluation of the Seller (the webshop) rather than individual Goods; the following technical measures ensure that only actual buyers can submit a review in the review system:

the system operates independently of the webshop using it in such a way that the review WIDGET opens after the purchase, and submitted reviews are stored by Fogyasztó Barát (………….. Kft.) in its own system.
submitting a review is only possible via an email sent after the purchase to the e-mail address provided to Fogyasztó Barát, allowing the actual buyer to write a review.

The webshop using the review system has no technical means to delete either ratings or reviews.

As a result of the above, the system only contains ratings and reviews from verified buyers, and the system does not differentiate between positive and negative reviews, displaying them equally.

Partial Invalidity, Code of Conduct

If any clause of these GTC is legally incomplete or invalid, the remaining clauses of the contract shall remain in force, and the provisions of relevant legislation shall apply instead of the invalid or erroneous part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the Essential Characteristics of the Goods

Information on the essential characteristics of the Goods available for purchase on the website is provided in the descriptions accompanying each Good.

Correction of Data Entry Errors – Responsibility for the Veracity of Provided Data

During the ordering process, before finalizing the order, you continuously have the opportunity to modify the data entered by you (clicking the back button in the browser opens the previous page, allowing entered data to be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as billing and shipping of the Goods will be based on the data provided by you. Please be informed that an incorrectly provided e-mail address or a full mailbox storage may result in the non-delivery of the confirmation and prevent the conclusion of the contract. If the Buyer has finalized their order and discovers an error in the provided data, they must initiate a modification of their order as soon as possible. The Buyer may notify the Seller of a modification to an erroneous order via email sent from the e-mail address provided during ordering or by phone call.

Use of the Website

Purchasing is possible with or without registration.

The website provides Users with product display and online ordering options. Users can browse the website using menu items. Goods are categorized into a category system. The Discount Goods category contains all discounted Goods available in the store. Each Good separately indicates the start and end date of the promotion, or the start date and the indication “while supplies last.”

The New Arrivals menu item contains newly available Goods in the website’s offer. Clicking on a category name displays the list of Goods contained within it. If all Goods in a given category do not fit on one page, you can turn pages using the numbers above and below the Goods. From the Good list, the detailed Good page can be reached by clicking on the name of the Good, where you can find detailed characteristics and prices of the Good you wish to order.

It is possible to search for Goods by keyword on the website. Good results matching the search criteria are displayed in a list format similar to categories.

The selected Good can be placed in the cart using the cart button, and the required quantity can be set next to the button. The User can check the contents of the cart using the Cart menu item. Here they can modify the quantity they wish to order of the Good placed in the cart or delete the given item. You can also empty the entire cart using the Empty Cart button.

The User can continue the purchasing process by clicking the Order button. As a second step, you can log in, register, or purchase without registration. In the case of registration and purchasing without registration, the User must provide the following data: e-mail address, name, phone number, billing address, and if different, the shipping address. For registration, a password must also be provided in addition to the previous data. The User is informed of successful registration via email and on the website. The User may request the deletion of their registration from the Service Provider by email; in this case, they must register again for a new purchase.

The User is responsible for keeping their login credentials secret. The User is responsible for updating their data and is obliged to notify the Service Provider if they become aware that a third party has misused their data. In case of a forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the ordering process can be continued by providing their e-mail address and password.

As the next step of the order, the User must select the suitable payment and shipping method. Using a summary page, the User can check all previously provided data, the Goods to be ordered, and their quantity. In the event of data entry errors, they can correct the provided data using the pencil icon.

If you find everything satisfactory, you can finalize your order using the Send Order button. You will receive confirmation of this on the website and via email. If you notice incorrect data after the order has been recorded (e.g., in the confirmation email), you are obliged to report it to the Service Provider immediately, but within 24 hours at the latest. Regardless of purchase intent, the User can log in using the Customer Login window or the Login menu item. After logging in, a Modify Data menu item appears, where you can change the data provided during registration and track the details and status of your submitted order.

Finalizing the Order (Making an Offer)

Once you are convinced that the contents of the cart correspond to the Goods you wish to order, and your details are correct, you can close your order by clicking the “Order” button. Information displayed on the website does not constitute an offer to conclude a contract on the part of the Seller. For orders falling under the scope of these GTC, you qualify as the offeror.

By pressing the “Order” button, you explicitly acknowledge that your offer shall be deemed made, and your declaration—upon confirmation by the Seller under these GTC—entails a payment obligation. The Seller is obliged to immediately confirm receipt of your order to the Buyer electronically. If this confirmation is not received by the Buyer within an expected deadline depending on the nature of the service after sending the Buyer’s order, but no later than within 48 hours, the Buyer is released from the binding offer or contractual obligation.

Order Processing, Conclusion of the Contract

You have the opportunity to place an order at any time. The Seller will confirm your offer via email within 5 working days of your offer being sent at the latest. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your mail system.

Procedure for Uncollected Packages

Refusal of Receipt
By placing your order, you accept our webshop’s General Terms and Conditions, and a payment obligation is incurred. Furthermore, if we accept your order, an electronic distance contract is created by law, giving rise to rights and obligations for both parties. Accordingly, the webshop is obliged to send the ordered product/products, and the ordering party is obliged to pay the purchase price.

By refusing receipt, the distance contract concluded under the aforementioned Government Decree 45/2014 (III. 26.) is breached, causing damage to our webshop, the compensation for which is our legitimate claim.

In case of refusal of receipt, our company charges the following costs to the buyer to cover the damage: round-trip shipping fee (cash-on-delivery shipping cost + 790 HUF return shipping cost) + 300 HUF packaging fee + 490 HUF labor fee. We issue a fee request for this amount in all cases with a 3-day payment deadline. If costs are not paid, we use the assistance of a debt collection agency. In addition to the amount of the fee request handed over, any further costs arising during debt collection are borne by the ordering party.

What damage does the webshop incur in such cases?
Our webshop is obliged to pay the courier service for round-trip shipping and the cash-on-delivery fee even if the buyer does not collect their order. In addition, packaging materials used and the working time our team spent preparing the later refused package are charged, which includes administration related to the returned package.

Refusal of receipt = right of withdrawal?
Refusing receipt does not qualify as withdrawal!
The 14-day right of withdrawal only takes effect from the receipt of the order. If you wish to exercise your right of withdrawal, you may do so without giving any reason for 14 days after receiving the order. In this case, you must return the ordered product/products, and we will refund you the value of the order. Please note that the return shipping cost is borne by you.

Payment Methods

Bank transfer

Credit/Debit card payment

Barion credit/debit card payment

The Barion Online Payment System is developed and operated by Barion Payment Zrt. (registered office: 1117 Budapest, Irinyi József utca 4-20. 2. emelet; court of registration: Budapest-Capital Regional Court; company registration number: Cg. 01-10-048552; tax number: 25353192-243., EU tax number: HU25353192; operating license number: HEN-I-1064/2013, e-money institution identifier: 25353192). Customers using the service can choose Barion’s simple and secure payment solution for online purchases. In this case, they can manage their payment in the usual way on Barion’s interface.

The payment process is identical to the payment procedure offered by banks within the framework of similar services. During the service, keeping the security of the user and cardholder in mind, Barion continuously monitors transactions and provides assistance in preventing unexpected events.

WHAT ARE THE STEPS OF THE TRANSACTION?

By clicking the “Pay” button, you are redirected to Barion’s payment page, where you initiate the transaction by entering your bank card details.
After entering the card details, please verify the accuracy of the data.
Processing of the transaction begins in banking processing systems.
You will also receive notification of the payment result via email, and Barion’s system will redirect you back to the webshop page.

Delivery Methods, Delivery Fees

GLS courier service

GLS parcel point

Packeta

FoxPost

MPL

Uncollected / Refused Package

The Service Provider informs the Customer/User that if they do not collect the ordered product—without communicating their statutory intention to withdraw—they commit a breach of contract.

By accepting the provisions of these GTC, the Customer/User acknowledges that the Service Provider is entitled to enforce against them costs incurred as a result of the Customer’s/User’s breach of contract (e.g., shipping, packaging, freight, storage, or other incurred costs), where the legal basis is a penalty for breach of contract.

The Service Provider informs the Customer/User that if it enforces its claim under these GTC via non-legal (e.g., payment demand, lawyer’s letter) or legal (e.g., order for payment, enforcement) means, the Service Provider commissions Legal Labs Kft., operator of the Payee debt collection platform, with collecting the claim.

By accepting the provisions of these GTC, the Customer/User acknowledges that the Service Provider is entitled to enforce against the Customer/User any costs incurred in connection with debt collection. The basis for the amount of costs is available here: https://payee.tech/pricing

The Customer/User acknowledges that their data necessary for collection will be transferred to Legal Labs Kft.

Performance Deadline

In the case of a Buyer qualifying as a consumer, unless otherwise agreed by the Parties, the Seller is obliged to make the Goods available to the Buyer without delay after concluding the contract, but no later than within thirty days.

Based on the above, the general performance deadline for an order is a maximum of 7 working days from the order confirmation. The Seller provides information on any performance deadline differing from this (but not exceeding 30 days) for individual shipping methods.

In case of default by the Seller, the Buyer is entitled to proceed against the Seller in accordance with Act V of 2013 on the Civil Code.

Reservation of Rights, Retention of Title

If you have previously ordered Goods without collecting them during delivery (excluding cases where you exercised your right of withdrawal), or if Goods were returned to the seller marked as unclaimed, the Seller conditions the fulfillment of the order on the advance payment of the purchase price and shipping costs.

The Seller may withhold delivery of the Goods until it verifies that the payment of the Goods’ price has been successfully completed using the electronic payment solution (including cases where, for Goods paid by transfer, the Buyer transfers the purchase price in their Member State currency and due to conversion, bank commissions, or costs, the Seller does not receive the full amount of the purchase price and shipping fee). If the price of the Goods has not been fully paid, the Seller may call upon the Buyer to supplement the purchase price.

Sales Abroad – Prohibition of Geo-blocking

The Seller does not discriminate between customers within the territory of Hungary and those outside it within the European Union when using the Website; that is, it does not restrict customers’ access to the website based on their nationality, residence, or place of establishment. Unless otherwise provided in these GTC, the Seller provides delivery/collection of the ordered Goods within the territory of Hungary.

The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the customer in the language of the customer’s Member State.

The Seller is not obliged to comply with non-contractual requirements specified in the national law of the customer’s Member State regarding the relevant Good, such as labeling or sector-specific requirements, or to inform the customer about these requirements.

Unless otherwise provided by the Seller, Hungarian VAT applies to all Goods.

In order to deliver the Goods, the Seller provides non-Hungarian customers with the same delivery options available to Hungarian customers.

If a customer can request delivery of Goods to the territory of Hungary or any other European Union Member State according to the GTC, a non-Hungarian customer may also request this via any shipping method specified in the GTC.

Otherwise, the customer may request to arrange the delivery of the Goods abroad at their own expense. Hungarian customers are not entitled to this right.

The Seller fulfills the order following payment of the shipping fee; if the customer does not pay the shipping fee to the Seller or fails to arrange their own shipping by the pre-arranged date, the Seller terminates the contract and refunds the pre-paid purchase price to the customer.

Consumer Information

Information on the Right of Withdrawal for Consumer Buyers

Under Section 8:1(1)(3) of the Civil Code, only natural persons acting outside the scope of their profession, independent occupation, or business activity qualify as consumers; therefore, legal persons may not exercise the right of withdrawal without cause!

Pursuant to Section 20 of Government Decree 45/2014 (II. 26.), the consumer is entitled to the right of withdrawal without cause. The consumer may exercise their right of withdrawal

a) in the case of a contract for the sale of Goods
aa) of the Good,
ab) when multiple Goods are sold and supplied at different times, of the last Good supplied,
ac) in the case of a good consisting of multiple lots or pieces, of the last lot or piece supplied,
ad) if the good is to be supplied regularly over a defined period, of the first supply,

within a deadline calculated from the day of receipt by the consumer or a third party indicated by them, other than the carrier, which deadline is 14 calendar days.

The provisions of this point do not affect the consumer’s right to exercise their right of withdrawal defined in this point during the period between the day the contract is concluded and the day the Good is received.

If the consumer made the offer to conclude the contract, the consumer is entitled to the right to revoke the offer before the contract is concluded, which terminates the binding offer to conclude the contract.

If the Seller has not informed the consumer of the deadline and other conditions for exercising the right of withdrawal (in particular those set out in Section 22 of the Government Decree), as well as the model withdrawal form in Annex 2, the withdrawal deadline stated above is extended by 12 months. If the Seller provides the consumer with information on exercising the right of withdrawal within 12 months following the expiration of the withdrawal deadline, the deadline for withdrawal or termination expires on the 14th day following the communication of this information.

Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here.

Withdrawal Declaration, Exercising the Consumer’s Right of Withdrawal or Termination

The consumer may exercise the right ensured in Section 20 of Government Decree 45/2014 (II. 26.) via an unambiguous statement to this effect, or by using the model declaration downloadable from the website.

Validity of the Consumer’s Withdrawal Declaration

The right of withdrawal shall be deemed exercised within the deadline if the consumer sends their declaration within the deadline.

In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination declaration within the deadline.

The burden of proof lies with the consumer to prove that they exercised the right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer’s withdrawal declaration on an electronic medium upon receipt.

Obligations of the Seller in the Event of Consumer Withdrawal

The Seller’s Refund Obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid as consideration by the consumer, including costs incurred in connection with performance, such as the delivery fee, no later than within fourteen days of becoming aware of the withdrawal. Please note that this provision does not apply to additional costs caused by choosing a delivery method other than the least expensive standard delivery method.

Method of the Seller’s Refund Obligation

In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer using the same payment method used by the consumer. Based on the consumer’s explicit consent, the Seller may use a different payment method for the refund, but the consumer shall not incur any additional fee as a result. The Seller shall not be liable for delays caused by a bank account number or postal address incorrectly and/or inaccurately provided by the Consumer.

Additional Costs

If the consumer explicitly chooses a delivery method other than the least expensive standard delivery method, the Seller is not obliged to refund the resulting additional costs. In such cases, our refund obligation exists up to the indicated general shipping fee rates.

Right of Retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Good or has proven beyond doubt that they have sent it back; the earlier of the two dates shall be taken into account. We are unable to accept shipments sent cash-on-delivery or postage-due.

Obligations of the Consumer in the Event of Withdrawal or Termination

Returning the Good

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they are obliged to return the Good immediately, but no later than within fourteen days of communicating the withdrawal, or hand it over to the Seller or a person authorized by the Seller to receive the Good. The return is deemed fulfilled within the deadline if the consumer sends the Good before the deadline expires.

Bearing Direct Costs Related to Returning the Good

The consumer bears the direct cost of returning the Good. The Good must be returned to the Seller’s address. If the Seller also sells the Good in a business premises, and the consumer exercises their right of withdrawal in person at the enterprise’s business premises, they are entitled to return the good to the enterprise simultaneously. If the consumer terminates an off-premises or distance contract for the provision of a service after performance has begun, they are obliged to pay the enterprise a fee proportional to the service performed up to the date of communication of the termination to the enterprise. The proportional amount payable by the consumer must be determined based on the total tax-inclusive consideration established in the contract. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of services performed up to the date of termination of the contract. Please note that we are unable to receive Goods returned cash-on-delivery or postage-due.

Consumer’s Responsibility for Depreciation

The consumer is responsible for any depreciation resulting from use exceeding that necessary to establish the nature, characteristics, and functioning of the Good.

The Right of Withdrawal Cannot Be Exercised in the Following Cases

The Seller explicitly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29(1) of Government Decree 45/2014 (II.26.):

after the full performance of a service, however, if the contract creates a payment obligation for the consumer, this exception can only be invoked if performance began with the consumer’s explicit prior consent and acknowledgment that they lose their right of withdrawal once the enterprise has fully performed the contract;
in respect of Goods or services whose price or fee depends on financial market fluctuations beyond the enterprise’s control which may occur even during the period specified for exercising the right of withdrawal;
in the case of non-prefabricated Goods produced based on the consumer’s instructions or explicit request, or Goods clearly tailored to the consumer’s person;
in respect of perishable Goods or Goods that retain their quality for a short time;
in respect of sealed Goods which cannot be returned after being unsealed after delivery for health protection or hygiene reasons (We warn you that for sealed goods which cannot be returned after being unsealed after delivery for health protection or hygiene reasons, use necessary to establish the nature, characteristics, and functioning of the Good results in the loss of the right of withdrawal.);
in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
in respect of alcoholic beverages whose actual value depends on market fluctuations beyond the enterprise’s control, and whose price was agreed upon by the parties when concluding the sales contract, but where performance of the contract only occurs after the thirtieth day from conclusion;
in the case of a service contract where the enterprise visits the consumer at the consumer’s explicit request to perform urgent repair or maintenance work;
in respect of the sale of sealed audio or video recordings or computer software copies, if the consumer unsealed the packaging after delivery;
in respect of newspapers, periodicals, and magazines, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
in the case of contracts for the provision of accommodation other than for residential purposes, transport of goods, car rental, catering, or services related to leisure activities, if a specific performance date or deadline was specified in the contract;
in respect of digital content not supplied on a tangible medium, if the Seller began performance with the consumer’s explicit prior consent, and the consumer simultaneously declared their acknowledgment that they lose their right of withdrawal after performance begins, and the enterprise sent confirmation to the consumer.

Information on Product Warranty, Warranty for Defects, and Guarantee Ensuring the Conformity of Goods Regarding Consumer Contracts

This section of the Consumer Information was prepared based on the authorization of Section 11(5) of Government Decree 45/2014 (II.26.), taking into account Annex 3 of Government Decree 45/2014 (II.26.)

The Consumer Information applies exclusively to Buyers qualifying as consumers; rules applying to buyers not qualifying as consumers are contained in a separate chapter.

Requirements for Contractual Performance in the Case of a Consumer Contract

General Requirements for Contractual Performance for Goods Sold Under a Consumer Contract

At the time of performance, the Goods and the performance must meet the requirements set out in Government Decree 373/2021 (VI.30.).

In order for performance to qualify as contractual, the Goods forming the subject of the contract must

correspond to the description, quantity, quality, and type specified in the contract, and must possess the functionality, compatibility, interoperability, and other features specified in the contract
be fit for any particular purpose specified by the consumer which the consumer made known to the Seller at the latest at the time of concluding the contract and which the Seller accepted
be supplied with all accessories and instructions specified in the contract—including installation instructions, setup instructions, and customer service support—and
be supplied with updates specified in the contract.

In order for performance to qualify as contractual—furthermore—the Goods forming the subject of the contract must

be fit for the purposes for which goods of the same type would normally be used under legislation, technical standards, or in the absence of technical standards, an applicable code of conduct
possess the quantity, quality, performance, and other features—in particular regarding functionality, compatibility, accessibility, continuity, and security—normal for Goods of the same type and which the Consumer may reasonably expect, given any public statement made by the Seller, its representative, or another person in the transaction chain regarding specific properties of the Goods, especially in advertising or on labeling
be supplied with accessories and instructions which the consumer may reasonably expect—including packaging and installation instructions—and
conform to the properties and description of a sample, model, or trial version of the Goods made available by the enterprise prior to the conclusion of the contract.

The Goods do not need to conform to the above public statement if the Seller proves that

it did not know, and could not reasonably be expected to have known, the public statement
by the time of concluding the contract, the public statement had been corrected in an appropriate manner, or
the decision of the obligee to enter into the contract could not have been influenced by the public statement.

Specific Requirements for Contractual Performance for Goods Incorporating Digital Elements

In the case of goods incorporating digital elements, the Seller must ensure that the consumer is informed of and supplied with updates—including security updates—to the digital content or digital service of the goods that are necessary to maintain the conformity of the goods.

The Seller must ensure the availability of updates, if the sales contract

provides for a single act of supply of the digital content or digital service, as reasonably expected by the consumer based on the type and purpose of the goods and digital elements, and taking into account individual circumstances and the nature of the contract; or
provides for continuous supply of the digital content over a specified period, then for continuous supply not exceeding two years, for a two-year period starting from the delivery of the goods.

If the consumer fails to install within a reasonable time updates supplied to them, the Seller is not liable for any lack of conformity resulting solely from the failure to apply the relevant update, provided that

the Seller informed the consumer about the availability of the update and the consequences of the failure of the consumer to install it; and
the failure of the consumer to install or the incorrect installation by the consumer of the update was not due to shortcomings in the installation instructions provided by the Seller.

No lack of conformity shall be established if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the goods deviated from the requirements described here, and the consumer expressly and separately accepted this deviation when concluding the sales contract.

Requirements for Contractual Performance for the Supply of Digital Content Sold Under a Consumer Contract

The Seller supplies or provides digital content to the consumer. Unless otherwise agreed by the parties, the Seller supplies the digital content to the consumer without undue delay after the conclusion of the contract, in the most recent version available at the time of conclusion.

Supply is deemed performed when the digital content or any means suitable for accessing or downloading it has reached the consumer or a physical or virtual environment chosen by the consumer for that purpose.

The Seller must ensure that the consumer is informed of and supplied with updates to the digital content—including security updates—that are necessary to maintain the conformity of the digital content or digital service.

If the contract provides for continuous supply of digital content over a specified period, the conformity of the digital content must be ensured throughout the entire duration of the contract.

If the consumer fails to install within a reasonable time updates supplied by the Seller, the Seller is not liable for any lack of conformity resulting solely from the failure to apply the relevant update, provided that

the Seller informed the consumer about the availability of the update and the consequences of the failure of the consumer to install it; and
the failure of the consumer to install or the incorrect installation by the consumer of the update was not due to shortcomings in the installation instructions provided by the Seller.

No lack of conformity shall be established if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the digital content deviated from the requirements specified here, and the consumer expressly and separately accepted this deviation when concluding the contract.

The Seller performs defectively if the defect in the digital content supply results from its incorrect integration into the consumer’s digital environment, provided that

the digital content was integrated by the Seller or under the Seller’s responsibility; or
the digital content was intended to be integrated by the consumer, and the incorrect integration was caused by shortcomings in the integration instructions provided by the Seller.

If the contract provides for continuous supply of digital content or a digital service over a specified period, the Seller is liable for any lack of conformity regarding the digital content if the defect occurs or becomes apparent within the period specified in the contract.

If the contract provides for a single act of supply or a series of individual supply acts, until proven otherwise, it shall be presumed that any lack of conformity recognized by the consumer within one year of the date of supply already existed at the time of supply. However, the Seller does not perform defectively if it proves that the consumer’s digital environment is not compatible with the technical requirements of the digital content or digital service, and it informed the consumer of this in a clear and comprehensible manner prior to concluding the contract.

The consumer is obliged to cooperate with the Seller so that the Seller—using the least intrusive technical means available to it—can ascertain whether the cause of the lack of conformity lies in the consumer’s digital environment. If the consumer fails to fulfill this obligation to cooperate after the Seller informed them of this obligation in a clear and comprehensible manner prior to concluding the contract, the burden of proof lies with the consumer to show that

the lack of conformity recognized within one year after supply already existed at the time of supply, or
the service affected by a lack of conformity recognized during the contractual period was not in conformity during the contractual performance period of the service.

Defective Performance of a Contract for the Sale of Goods

The Seller performs defectively if the defect of the goods results from improper installation, provided that

a) installation forms part of the sales contract and was carried out by the Seller or under the Seller’s responsibility; or

b) installation was intended to be carried out by the consumer, and improper installation is the result of shortcomings in the installation instructions provided by the Seller—or, in the case of goods incorporating digital elements, by the supplier of the digital content or digital service.

If, according to the sales contract, the goods are installed by the Seller or installation takes place under the Seller’s responsibility, performance shall be deemed completed by the Seller when installation is finished.

If, in the case of goods incorporating digital elements, the sales contract provides for continuous supply of the digital content or digital service over a specified period, the Seller is liable for any lack of conformity of the goods related to the digital content if the defect occurs or becomes apparent within two years from delivery of the goods for continuous supply not exceeding two years; or throughout the entire duration of continuous supply for continuous supply exceeding two years.

Warranty for Defects (Kellékszavatosság)

In what cases can you exercise your right to a warranty for defects?

In the event of defective performance by the Seller, you may assert a warranty for defects claim against the Seller according to the rules of the Civil Code, and in the case of a consumer contract, Government Decree 373/2021 (VI.30.).

What rights are you entitled to based on your warranty for defects claim?

You may—at your choice—assert the following warranty for defects claims:

You may request repair or replacement, unless fulfilling your chosen claim is impossible or would incur disproportionate additional costs for the Seller compared to fulfilling another claim. If you did not or could not request repair or replacement, you may request a proportional price reduction of the consideration, or—as a last resort—you may rescind the contract.

You may switch from your chosen warranty for defects right to another, but you bear the cost of switching unless it was justified or given reason by the Seller.

In the case of a consumer contract, until proven otherwise, it shall be presumed that any defect recognized within one year of the delivery date of goods and goods incorporating digital elements already existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

The Seller may refuse to bring the goods into conformity if repair or replacement is impossible or would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value the Goods would have if there were no lack of conformity and the significance of the non-conformity.

The consumer is also entitled—in proportion to the severity of the non-conformity—to request a proportional price reduction of the consideration or terminate the sales contract if

the Seller has not completed repair or replacement, or completed it but failed to fulfill the following conditions in whole or in part
- the Seller must take back the replaced goods at its own expense
- if repair or replacement requires the removal of goods that had been installed in a manner consistent with their nature and purpose—before the defect became apparent—the obligation to repair or replace includes removing the non-conforming goods and installing the replacement or repaired goods, or bearing the costs of such removal and installation.
the Seller refused to bring the goods into conformity
a lack of conformity appears again despite the Seller having attempted to bring the goods into conformity
the lack of conformity is of such severity as to justify an immediate price reduction or immediate termination of the sales contract, or
the Seller has not undertaken to bring the goods into conformity, or it is clear from the circumstances that the enterprise will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.

If the consumer wishes to terminate the sales contract citing defective performance, the burden of proof lies with the Seller to prove that the lack of conformity is minor.

The Consumer is entitled to withhold the remaining part of the purchase price—in proportion to the severity of the breach of contract—in whole or in part until the Seller has fulfilled its obligations regarding conformity of performance and defective performance.

A generally applicable rule is that:

the Seller must take back the replaced goods at its own expense
if repair or replacement requires the removal of goods that had been installed in a manner consistent with their nature and purpose—before the defect became apparent—the obligation to repair or replace includes removing the non-conforming goods and installing the replacement or repaired goods, or bearing the costs of such removal and installation.

The reasonable time available for repairing or replacing the Goods shall be calculated from the time the Consumer communicated the defect to the enterprise.

The consumer must make the Goods available to the enterprise to complete repair or replacement.

A reduction in consideration is proportional if its amount equals the difference between the value of the goods the Consumer would receive in case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer may exercise their warranty for defects right to terminate the sales contract via a legal declaration addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract apply to those, the Consumer may terminate the sales contract only regarding the defective goods, but may also terminate it regarding any other goods acquired together with them if the Consumer cannot reasonably be expected to keep only the conforming goods.

If the Consumer terminates the sales contract in its entirety or regarding part of the goods supplied under the sales contract, then

the Consumer must send back the affected goods to the Seller at the Seller’s expense and
the Seller must immediately refund the purchase price paid for the affected goods to the Consumer upon receiving the goods or proof of their return.

The Seller is obliged to draw up minutes of the warranty claim reported to it by the consumer and immediately make a copy of it available to the consumer in a verifiable manner.

If the Seller enterprise cannot declare whether the consumer’s warranty claim can be fulfilled when reported, it must notify the consumer of its position—including, in case of rejecting the claim, the reason for rejection and the possibility of turning to a conciliation board—within five working days in a verifiable manner.

The Seller must strive to complete repair or replacement within fifteen days at most. If the duration of repair or replacement exceeds fifteen days, the Seller enterprise is obliged to inform the consumer of the expected duration of the repair or replacement.

Within what time limit can you assert your warranty for defects claim?

You are obliged to report the defect immediately after discovering it. A defect reported within two months of its discovery shall be deemed reported without delay. Please note, however, that you can no longer enforce your warranty for defects rights beyond the two-year limitation period calculated from the performance of the contract.

The part of the repair time during which the Buyer cannot use the Good as intended is not included in the limitation period.

For the part of the Good affected by replacement or repair, the limitation period for the warranty for defects claim starts anew. This rule also applies if a new defect arises as a consequence of repair.

Against whom can you assert your warranty for defects claim?

You can assert your warranty for defects claim against the Seller.

What other conditions apply to asserting your warranty for defects rights?

Within one year from performance, there is no condition for asserting your warranty for defects claim other than reporting the defect, provided you prove that the Good was provided by the Seller. However, after one year from performance, you are obliged to prove that the defect recognized by you already existed at the time of performance.

Specific Rules for Warranty for Defects Claims in the Case of Supplying Digital Content

The consumer is also entitled—in proportion to the severity of the non-conformity—to request a proportional price reduction of the consideration or terminate the contract for the supply of digital content if

repair or replacement is impossible, or would result in disproportionate additional costs for the Seller;
the Seller, when exercising the warranty for defects right for repair or replacement—without significant inconvenience to the consumer, taking into account the nature and purpose of the digital content or digital service—fails to bring performance into conformity free of charge within a reasonable time from the consumer communicating the defect;
a lack of conformity appears again despite the enterprise having attempted to bring the goods into conformity;
the lack of conformity is of such severity as to justify an immediate price reduction or immediate termination of the contract; or
the Seller has not undertaken to bring the service into conformity, or it is clear from the circumstances that the enterprise will not bring the service into conformity within a reasonable time or without significant inconvenience to the consumer.

When exercising the warranty for defects right for repair or replacement, the Seller—without significant inconvenience to the consumer, taking into account the nature and purpose of the digital content or digital service—is obliged to bring performance into conformity free of charge within a reasonable time from the consumer communicating the defect.

When exercising the warranty for defects right for repair or replacement, depending on the technical characteristics of the digital content, the Seller may choose the method of bringing the digital content into conformity.

A reduction in consideration is proportional if its amount equals the difference between the value of the service the consumer would receive in case of contractual performance and the value of the service actually provided to the consumer.

If the contract provides for continuous service provided over a specified period, the proportional price reduction of the consideration must apply to the period during which the service was not in conformity.

If the consumer wishes to terminate the contract citing defective performance, the burden of proof lies with the Seller to prove that the lack of conformity is minor.

If the Seller supplies or undertakes to supply digital content, and the consumer provides or undertakes to provide exclusively personal data to the Seller, the consumer is entitled to terminate the contract even if the lack of conformity is minor, but cannot request a proportional price reduction of the consideration.

The consumer may exercise their warranty for defects right to terminate the contract via a legal declaration addressed to the Seller expressing the decision to terminate.

If the Seller fails to perform, the consumer is obliged to call upon the Seller to perform. If, despite the consumer’s call, the Seller fails to supply or provide the digital content without delay or within an additional deadline agreed upon by the parties, the consumer may terminate the contract.

The consumer may terminate the contract without calling upon the Seller to perform if

the Seller has not undertaken to supply the digital content, or it is clear from the circumstances that it will not supply the digital content; or
it is clear from the parties’ agreement or the circumstances of concluding the contract that performance at a specific time is essential for the consumer, and the Seller fails to do so.

In the event of terminating the contract, the Seller is obliged to refund the full amount paid as consideration by the consumer.

However, if performance was contractual for a specified period prior to terminating the contract, consideration for that period does not need to be refunded. In the latter case, the portion of consideration corresponding to the period of non-contractual performance must be refunded, as well as any consideration paid in advance by the consumer which would have been due for the remaining duration of the contract had it not been terminated.

If the consumer is entitled to a proportional price reduction of consideration or termination of the contract, the Seller is obliged to fulfill its refund obligation immediately, but no later than within fourteen days of becoming aware of the exercise of this right.

The enterprise shall refund the amount due to the consumer using the same payment method used by the consumer. Based on the consumer’s explicit consent, the Seller may use a different payment method for the refund, but the consumer shall not incur any additional fee as a result.

Costs related to the refund are borne by the Seller.

In the event of terminating the contract, the Seller may prevent the consumer from further using the digital content, in particular by making the digital content or digital service inaccessible to the consumer or disabling the consumer’s user account.

In the event of terminating the contract, the consumer is obliged to refrain from using the digital content and from making it available to third parties.

If the digital content was supplied on a physical medium, upon the Seller’s request communicated within fourteen days of becoming aware of the termination, the consumer is obliged to return the physical medium without delay at the Seller’s expense.

The consumer is obliged to pay a fee proportional to the contractually performed service for the use of digital content during the period prior to the termination of the contract.

Product Warranty (Termékszavatosság)

In what cases can you exercise your product warranty right?

In the event of a defect in a movable thing (Good), you may—at your choice—assert a warranty for defects claim or a product warranty claim according to the rules of the Civil Code.

What rights are you entitled to based on your product warranty claim?

As a product warranty claim, you may request the repair or replacement of the defective Good.

When does the Good qualify as defective?

The good is defective if it does not meet quality requirements effective when placed on the market, or if it lacks the characteristics listed in the description provided by the manufacturer.

Within what time limit can you assert your product warranty claim?

You can assert your product warranty claim within two years of the Good being placed on the market by the manufacturer. Upon expiration of this deadline, you lose this entitlement.

Against whom can you assert your product warranty claim?

You may exercise your product warranty rights against the producer or distributor of the product (hereinafter collectively: manufacturer).

What rule of evidence applies when asserting a product warranty claim?

When asserting a product warranty claim, you must prove that the product defect existed at the time it was placed on the market by the manufacturer.

In what cases is the manufacturer exempt from its product warranty obligation?

The manufacturer is exempt from its product warranty obligation if it can prove that:

it did not manufacture or place the Good on the market within the scope of its business activity, or
the defect was not discoverable according to the state of scientific and technical knowledge at the time of placing it on the market, or
the defect of the Good results from the application of legislation or a mandatory regulatory requirement.

The manufacturer only needs to prove one reason for exemption.

Please note that you may assert a warranty for defects claim against the enterprise and a product warranty claim against the manufacturer simultaneously, in parallel, for the same defect. If your product warranty claim is successfully asserted, you may subsequently only assert your warranty for defects claim regarding the replaced product or repaired part of the product against the manufacturer.

Guarantee / Mandatory Warranty (Jótállás)

The Seller does not distribute products subject to a mandatory warranty; the products it distributes do not fall under the scope of Government Decree 151/2003 (IX.22.) on the mandatory warranty for certain durable consumer goods.

Information on Product Warranty and Warranty for Defects Ensuring the Conformity of Goods for Buyers Not Qualifying as Consumers

General Rules for Warranty for Defects Rights

A Buyer not qualifying as a consumer may—at their choice—assert the following warranty for defects claims:

You may switch from your chosen warranty for defects right to another, but you bear the cost of switching unless it was justified or given reason by the Seller.

For buyers not qualifying as consumers, the enforcement deadline for the warranty for defects right is 1 year, starting on the day of performance (delivery).

Product Warranty and Guarantee / Mandatory Warranty (Jótállás)

Product warranty and mandatory warranty only apply to buyers qualifying as consumers.

If the manufacturer provides a manufacturer guarantee extending to buyers not qualifying as consumers for the Good, it can be enforced directly with the manufacturer.

Special Rules Applicable to Micro, Small, and Medium-Sized Enterprises

The provisions contained in this section apply exclusively to micro, small, and medium-sized enterprises (hereinafter: SMEs) defined in the Act on Small and Medium-Sized Enterprises and the Support of Their Development acting outside the scope of their profession, independent occupation, or business activity.

Warranty for Defects for SMEs

Within what time limit can you assert your warranty for defects claim?

Against whom can you assert your warranty for defects claim?

You can assert your warranty for defects claim against the Seller.

What rights are you entitled to based on your warranty for defects claim?

You may—at your choice—assert the following warranty for defects claims:

Within 6 months from performance, there is no condition for asserting your warranty for defects claim other than reporting the defect, provided you prove that the Good was provided by the Seller. However, after 6 months from performance, you are obliged to prove that the defect recognized by you already existed at the time of performance.

Product Warranty for SMEs